Refund Policy

Effective date: 31 August 2026

This policy explains when we refund money you have paid Mahhala. It forms part of our Terms of Service, and section 16 of those Terms is where the underlying commitments live.

Nothing on Mahhala costs a shopper anything. This policy is only relevant if you sell on Mahhala, or if you buy a promotion or a placement.

We are who you paid. Everything sold on mahha.la is sold by Mahhala as the merchant of record, including promotions that are ultimately delivered through our advertising network. If you also hold an account directly with Ads.Mahhala, that relationship has its own separate terms and its own refund policy, and neither one governs a purchase you made here.

Store subscriptions

Subscription fees are charged in advance for the period ahead.

Cancelling. You can cancel at any time from your store's billing settings. You keep your paid features until the end of the period you have already paid for, and you are not charged again. Cancelling part-way through a period does not produce a partial refund.
Free trials. A trial requires a card and converts into a paid subscription automatically when it ends. Cancel before the trial ends and you are not charged at all. If a trial converted and you had genuinely not intended to continue, contact us promptly using the details below.
Renewals you did not expect. If you were charged for a renewal and had not used the paid features in that period, tell us within 14 days of the charge and we will refund it. We will not do this repeatedly for the same store; it exists for the honest mistake, not as a way to use a plan for free.
If we get it wrong. A duplicate charge, a charge after a valid cancellation, or a charge at the wrong price is refunded in full, always.

Promotions and premium placements

These are bought up front for a fixed amount.

Before it runs. If we cannot approve your creative, we refund that purchase in full and release any dates you had held.
After it runs. Impressions and placement days that have been delivered are not refundable. Our measurement of what was delivered governs. We do not bill you for impressions we could not actually measure, and we do not charge an advertiser for views by our own staff or by the store's own team.
Partly delivered. If a placement runs for some of its days and then stops for a reason that is not your fault, we refund the days that did not run.
If we stop it because you breached the Terms. No refund.
Unspent budget. Promotion budget that is not spent stays available to that store for future promotions. It is not redeemable for cash, because you bought advertising rather than a balance we hold for you.
No guarantee of results. We do not refund because a campaign did not sell as much as you hoped. We sell placement and delivery, not outcomes.

Your statutory rights

Nothing in this policy takes away a right you have by law. If you are a consumer in a jurisdiction with a statutory cancellation or cooling-off right, that right applies regardless of what is written above, and where the law requires a refund we will give one.

How to ask for a refund

Email support@mahha.la from the address on the account, and tell us which store, which charge, and what happened. We aim to answer within three business days and, where a refund is due, to issue it to the original payment method within ten business days of agreeing it. A refund reaches your statement on your bank's schedule, not ours.

Please come to us before raising a chargeback with your bank. A chargeback freezes the account while it is investigated, and most of what people raise them for we would simply have refunded.

Changes

We will update this page when our refund practices change, and revise the effective date above. The version in force is the one published when you made the purchase.